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Terms of Service

softriverlegal.com — Operated by Digital Design Solutions, LLC

Last updated: September 8, 2026

1. Introduction

By using the softriverlegal.com website (the "Website"), you agree to these Terms of Service, which form an agreement between you and Digital Design Solutions, LLC, the company that owns and operates the Website under the name "Softriver Legal" (referred to in this Agreement as "Softriver," "we," "us," or "our"). This Agreement incorporates our Privacy Policy as though set forth at length herein. If you do not agree to these terms, please do not use the Website.

Softriver Legal is a technology and client-onboarding platform. We provide general information relating to trademarks and related intellectual property matters, and we allow prospective clients to submit information and request legal services through the Website. Softriver Legal is not a law firm and is not a lawyer referral service. No attorneys own, are employed by, or provide services through Digital Design Solutions, LLC. We do not provide, and cannot provide, legal advice to you.

If, after using the Website, you choose to request legal services, you will be introduced to The Law Offices of William R. Kender, PLLC ("Kender Law"), an independent law firm. Any legal services you receive are provided solely by Kender Law under a separate engagement agreement directly between you and Kender Law, and not by Softriver Legal or Digital Design Solutions, LLC. Section 7 below describes this relationship in more detail.

THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION GOVERNED BY THE FEDERAL ARBITRATION ACT AND A WAIVER OF CLASS ACTIONS. SEE SECTION 13.

2. Conditions to Use Our Website

Your permission to use the Website is conditioned upon your agreement that you:

  • Will comply with these Terms of Service;
  • Are 18 years of age or older;
  • Will not use the Website in a manner that violates the laws of the United States, including, but not limited to, its export and re-export laws;
  • Will not copy or distribute any part of the Website in any manner without our prior written consent;
  • Will provide accurate information when creating an account, submitting an intake request, or otherwise registering on the Website;
  • Will not allow others to use the Website under your account credentials;
  • Are solely responsible for your account credentials and all activity that occurs through your account;
  • Will not use the Website for any commercial purpose other than the specific activities the Website is designed for, and will not use it to obtain data or personal information about other users or to solicit other users or advertisers;
  • Are solely responsible for any content you submit through the Website and represent that you own, or have the necessary rights and licenses to submit, that content; and
  • Agree that we have the right to remove any or all of your content and to terminate your account, with or without prior notice.

3. Your Account

To access certain parts of the Website, we may require you to create an account. All information you provide must be accurate, and you agree to keep it up to date. Anyone whose privilege to use the Website was previously terminated by us may not register for another account, nor use another person's account to access the Website or create an account on your behalf.

Because sharing account credentials is prohibited, we treat access to the Website through your account as access by you. You are solely responsible for all access to the Website through your account. If you believe your account is being used without authorization, notify us immediately at joy@softriver.co.

4. Your Content

Depending on how the Website is configured, you may submit information, documents, or other materials to us ("Your Content") for the purpose of being onboarded as a prospective client and, if applicable, for use by Kender Law in connection with legal services you request. You agree not to submit Your Content that:

  • Infringes the copyright, trademark, trade secret, or other intellectual property or proprietary rights of any third party;
  • Violates the privacy or publicity rights of any third party;
  • Is unlawful, false, fraudulent, defamatory, harassing, or otherwise inappropriate, as determined by us in our sole discretion; or
  • Could damage Softriver Legal, Digital Design Solutions, LLC, Kender Law, or any other party.

You retain any intellectual property rights you hold in Your Content. You grant us a limited, non-exclusive, royalty-free license to use, reproduce, and transmit Your Content solely to operate the Website, to onboard you, and, where applicable, to provide Your Content to Kender Law so that Kender Law may evaluate your matter and, if engaged, perform legal services on your behalf. We are not obligated to review Your Content and are not responsible for any harm to you caused by Your Content.

5. Your Conduct

By using the Website, you agree not to:

  • Conduct or promote any illegal activity;
  • Attempt to reverse engineer, interfere with, or derive the source code of the Website;
  • Attempt to gain access to secured portions of the Website that you are not authorized to access;
  • Use the Website to generate unsolicited advertisements or spam;
  • Use any automated process to search or harvest information from the Website;
  • Interfere in any way with the proper functioning of the Website; or
  • Impersonate another person.

6. Links to Other Websites

The Website may link to third-party websites that are not owned, controlled, or operated by us. We do not assume any responsibility for the content, privacy policies, or practices of those websites. We do not endorse or recommend any other website, product, or service by including a link to it.

7. Softriver Legal Is Not a Law Firm; Referral to Independent Legal Counsel

Digital Design Solutions, LLC operates the Website as a technology and marketing platform to provide general information and to help prospective clients connect with independent legal service providers. No attorneys own, are employed by, or otherwise practice law through Digital Design Solutions, LLC or Softriver Legal. We are not a law firm, we are not a lawyer referral service, and we do not provide legal advice.

Customer service, onboarding, and support personnel who interact with you through the Website are not attorneys, cannot answer legal questions, and cannot give you legal advice. Because we are not a law firm, no attorney-client relationship or privilege exists between you and Softriver Legal or Digital Design Solutions, LLC. You should not share information you consider privileged or confidential with our non-attorney staff beyond what is reasonably necessary to complete the onboarding process.

If you request legal services through the Website, we will introduce you to Kender Law, an independent law firm that is not owned, controlled, or operated by Digital Design Solutions, LLC. Kender Law is solely responsible for the legal services it provides, and we do not supervise, direct, or influence the independent professional judgment of Kender Law's attorneys.

Any legal services you receive are governed exclusively by a separate engagement agreement entered into directly between you and Kender Law (the "Engagement Agreement"). Where any term of this Agreement conflicts with the terms of your Engagement Agreement, the Engagement Agreement controls with respect to the legal services Kender Law provides. Submitting an intake form or request through the Website does not guarantee that Kender Law will accept your matter; Kender Law reserves the right to decline representation for any reason permitted under applicable rules of professional conduct.

Fees you pay to Softriver Legal for use of the Website or for the onboarding and monitoring services described in this Agreement are separate and distinct from any professional fees you pay to Kender Law for legal services. Refunds of professional fees paid to Kender Law are governed exclusively by your Engagement Agreement with Kender Law, and not by this Agreement.

8. Trademark and Copyright Monitoring Services

Softriver Legal may, where you request it, offer trademark and copyright monitoring services on a non-legal, informational basis.

Trademark Monitoring. Our trademark monitoring service reviews newly filed applications published in the Official Gazette of the United States Patent and Trademark Office ("USPTO") for marks that are direct matches, phonetically similar, similar in translation, or similar in appearance by design to the marks you ask us to monitor. We use commercially reasonable, automated methods to identify potentially conflicting filings, but we cannot guarantee that every potentially relevant filing will be identified, and monitoring results are not a substitute for legal analysis.

Copyright Monitoring. Copyright monitoring, where offered, is limited to visual works and compares the work you provide to images available across the internet using automated tools. It does not guarantee that all uses of your work will be identified.

Monitoring services are informational only, are not legal advice, and do not constitute a legal opinion regarding infringement, likelihood of confusion, or the validity or enforceability of any mark or copyright. If a monitoring alert raises a concern you would like evaluated, you should consult Kender Law or other independent legal counsel. Enrolling in monitoring does not, by itself, create an attorney-client relationship with Softriver Legal, Digital Design Solutions, LLC, or Kender Law. If monitoring is offered to you on a subscription basis, the specific terms of that subscription, including renewal and cancellation, will be presented to you at the time of purchase and are incorporated into this Agreement by reference.

9. Fees and Refund Policy for Softriver Services

This Section applies only to fees you pay directly to Digital Design Solutions, LLC for use of the Website or for the onboarding and monitoring services described above. It does not apply to professional fees paid to Kender Law, which are governed exclusively by your Engagement Agreement with Kender Law.

If you are dissatisfied with a service provided directly by Digital Design Solutions, LLC, contact us at joy@softriver.co. We will work with you in good faith to resolve the issue. Refund requests for Softriver's own fees must be submitted within thirty (30) days of purchase. An approved refund will be issued in the same form of payment used for the original purchase or, at your election, as a credit toward a future purchase from Softriver Legal. Government filing fees and any professional fees paid to Kender Law are not refundable under this Agreement.

10. Termination

We reserve the right to alter or discontinue the Website, or any service described in this Agreement, at any time without prior notice. We also reserve the right to terminate this Agreement at our election and for any reason, without prior notice. This Agreement will automatically terminate if, in our sole discretion, you violate any term or condition of this Agreement. Termination will result in the immediate cessation of your access to the Website. The Disclaimers of Warranty and Limitations of Liability, Indemnification, and Dispute Resolution sections, and all terms and conditions relating to Your Content, survive termination of this Agreement.

Termination of this Agreement has no effect on any Engagement Agreement you have separately entered into with Kender Law.

11. Disclaimers of Warranty and Limitations of Liability

WE PROVIDE THE WEBSITE AND RELATED SERVICES "AS IS," "WHERE IS," AND "AS AVAILABLE." WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE WEBSITE OR THE SERVICES DESCRIBED ON IT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, DIRECTORS, AGENTS, AND VENDORS DISCLAIM ANY AND ALL EXPRESS OR IMPLIED WARRANTIES THAT THE WEBSITE IS MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, TIMELY, OR FIT FOR A PARTICULAR PURPOSE OR NEED. WE DO NOT GUARANTEE THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS OR THAT IT WILL BE ERROR-FREE, ACCURATE, RELIABLE, OR AVAILABLE WITHOUT INTERRUPTION.

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE OR CLAIM WITH US IS TO CEASE USE OF THE WEBSITE. WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, INABILITY TO USE, OR RELIANCE UPON THE WEBSITE, INCLUDING CLAIMS FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IF ANY JURISDICTION DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

This Section does not limit or waive any obligation, duty, or liability that Kender Law owes to you as a client under your Engagement Agreement or applicable rules of professional conduct.

12. Indemnification

You agree to defend, indemnify, and hold harmless Digital Design Solutions, LLC, its officers, directors, representatives, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your violation of any term of this Agreement;
  • Your violation of any third-party right, including any intellectual property or privacy right; or
  • Any claim that Your Content causes damage to a third party.

13. Dispute Resolution; Binding Arbitration; Class Action Waiver

For purposes of this Section, references to "Softriver," "we," "us," and "you" include our and your respective subsidiaries, affiliates, agents, employees, business partners, predecessors in interest, successors, and assigns. This Section applies to your use of the Website and to your relationship with Softriver Legal and Digital Design Solutions, LLC. It does not apply to, and does not limit, any dispute resolution provision contained in your separate Engagement Agreement with Kender Law, which governs disputes relating to Kender Law's legal services.

"Dispute" means any dispute, claim, or controversy between you and Digital Design Solutions, LLC, its members, officers, directors, agents, and vendors, that arises out of or relates to this Agreement or your use of the Website, whether based in contract, statute, regulation, ordinance, tort, or any other legal or equitable theory.

The arbitrability of any Dispute is governed by the Federal Arbitration Act and not by any state law applicable to arbitration. Regarding the substantive law of any Dispute, to the maximum extent authorized by law, the laws of the State of Delaware govern the non-arbitration-related interpretation of this Agreement and the substantive law of any Dispute, regardless of conflict of laws principles.

ARBITRATION.

Any Dispute shall be finally and exclusively resolved by binding individual arbitration conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce and is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA RULES.

All determinations as to the scope, interpretation, enforceability, and validity of this Agreement shall be made finally and exclusively by the arbitrator, and that award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction. This arbitration provision survives (i) the termination of this Agreement and (ii) the bankruptcy of any party. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions remain in force.

NO CLASS ACTION, OTHER REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.

RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION, YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE YOU FIRST ACCEPT THIS AGREEMENT. YOUR WRITTEN NOTIFICATION MUST BE EMAILED TO joy@softriver.co WITH THE SUBJECT LINE "ARBITRATION OPT-OUT" AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, AND (3) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH US THROUGH ARBITRATION.

Any arbitration will be conducted by the AAA under its Commercial Arbitration Rules. If the value of the Dispute is $75,000 or less, the AAA's Supplementary Procedures for Consumer-Related Disputes will also apply, and we will promptly reimburse your filing fees and pay the AAA's and the arbitrator's fees and expenses. You agree to commence arbitration only in your county of residence or in New Castle County, Delaware. We agree to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing under the AAA rules. In a Dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause for an in-person hearing. The arbitrator may award the same damages to you individually as a court could and may award declaratory or injunctive relief only to you individually and only to the extent required to satisfy your individual claim. Nothing here prohibits us from asking the arbitrator to award us all costs of the arbitration, including any administrative fees paid on your behalf.

If a Dispute is not arbitrated by the choice of the parties, or a court declines to compel arbitration, the Dispute will be decided by a court without any right by either party to a trial by jury, exclusively in a court of competent jurisdiction located in New Castle County, Delaware.

14. Export Control

You may not access, download, use, or export the Website in violation of United States export laws or regulations, or in violation of any other applicable law or regulation. You agree to comply with all export laws and restrictions and to assume sole responsibility for obtaining any licenses required to export or re-export.

15. Intellectual Property

We, or those from whom we have obtained a license, retain ownership of all intellectual property rights associated with the Website, including all applicable trademarks, copyrights, and trade secrets. This does not include Your Content submitted for the purpose of onboarding or for provision to Kender Law. Through your use of the Website under this Agreement, you have a limited right to use the Website, but we grant you no license under any of our intellectual property rights. We reserve all rights not expressly granted in this Agreement. You may print a limited number of pages from the Website for your personal use.

All content on the Website provided by us is provided "as is" for your information and personal use only and may not be used, copied, reproduced, modified, distributed, transmitted, displayed, sold, licensed, or otherwise exploited for any purpose without our prior written consent.

16. Copyright Notice

If you believe we have infringed your copyright, please submit a notification under the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) in writing to joy@softriver.co with the subject line "Copyright Notice." Your notice must include:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material claimed to be infringing, and information reasonably sufficient to permit us to locate it;
  • Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right allegedly infringed.

17. Choice of Language

The original of this Agreement was written in English, which is the controlling language in all respects. If you receive this or any related document translated into a language other than English, the translation has no legal effect. By accepting this Agreement, you confirm that you have read and understood the English-language version.

18. Entire Agreement

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and us with respect to the subject matter of this Agreement and supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written. No waiver by either party of any breach or default is a waiver of any preceding or subsequent breach or default. This Agreement does not alter, and is not altered by, any separate Engagement Agreement between you and Kender Law.

19. Modifications to This Agreement

We reserve the right at all times to modify these Terms of Service or our Privacy Policy as we deem necessary or desirable. We may, but are not obligated to, notify you of substantial changes by emailing the address associated with your account and/or by posting notice on the Website. Any changes are effective upon the earlier of our dispatch of an email notice or our posting of notice on the Website. Your continued use of the Website after such notice constitutes your acceptance of the modifications.

20. Privacy Policy

Your submission of personal information through the Website is governed by our Privacy Policy, available on the Website.

21. Miscellaneous

We reserve the right, but are not obligated, to limit the availability of the Website to any person, geographic region, or jurisdiction, on a case-by-case basis. Descriptions of services on the Website are subject to change at any time without notice. Any offer for any service made on the Website is void where prohibited.

Section headings are for convenience only and have no legal force or effect. If any provision of this Agreement is held invalid by a court of competent jurisdiction, that invalidity will not affect the enforceability of the remaining provisions. There are no third-party beneficiaries of this Agreement, except that Kender Law may rely on the provisions of Section 7 and Section 11 to the extent they describe the independent nature of Kender Law's relationship with Softriver Legal. You may not assign this Agreement or your rights and obligations under it, in whole or in part, without our prior written consent, and any attempted assignment in violation of this provision is void.

22. Contact Us

Questions about these Terms of Service should be sent to joy@softriver.co.